Terms and conditions

TERMS AND CONDITIONS

CHAPTER 1. GENERAL DEFINITIONS

1.Website Use – www.unicup.com

UNICUP SERGEI MALTCEV limited liability company, headquartered at 54-62 Warszawska, Poland 82-300 Elblag, VAT EU:PL5783158836,

( “Company,” “we” or “us”), operates the website(s) located

at www.unicup.com (the “Website”). By using the Website, you agree to comply with all the terms, conditions and notices contained or referenced herein (the “Policy”). In addition,

when subscribing to or otherwise utilizing certain services from the Website, you will be subject to additional rules applicable to such services.

Each Customer should read the “Policy”. BY USING THE WEBSITE, YOU ACCEPT THE POLICY AND AGREE TO BE BOUND BY
YOUR REMEDY FOR DISSATISFACTION WITH THE WEBSITE OR ITS CONTENTS

IS TO CEASE USING THE WEBSITE.TERMS AND CONDITIONS.

The “Policy” are available on the website.
Only the “Policy” apply.

In legal relations with the Seller, general terms and conditions of contracts (sales, deliveries or similar) or regulations applied by customers do not apply.

Goods or Product – goods sold in the Store, included in the Seller’s offer;
Electronic Service – a service within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2016.1030, as amended), provided electronically by the Service Provider to the Customer via the Website;
Account – Electronic Service, marked with an individual name (login) and password provided by the Customer, a set of resources in the Service Provider’s ICT system in which data provided by the Customer and information about activities within the Store are collected;
Agreement – a distance agreement regarding the purchase of the Goods, concluded as a result of the Customer placing an Order in the Store and its acceptance by the Seller;
Order – an instruction to purchase the Goods submitted by the Customer using technical means of communication;
Order creator configurator – a script constituting a means of electronic communication, enabling to prepare artwork (project) and place the Order;
Newsletter – Electronic Service, an electronic distribution service provided by the Service Provider via electronic mail (e-mail), which enables all customers using it to automatically receive cyclical messages (newsletters) from the Service Provider, containing information about the Website, including news or promotions in the Store.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

The Seller offers the following types of Electronic Services: online store; Newsletter.
The Seller provides services electronically in accordance with the Regulations.
For using of Online Store the Customer must have a computer or other devices that enable browsing the Internet, Internet access and a current and active e-mail account.
The Customer is prohibited from providing unlawful content.
Using the Online Store may involve risks typical of using the Internet, such as spam, viruses, hacker attacks. Customers should use appropriate technical measures to minimize the above-mentioned threats, including anti-virus programs and programs protecting the identity of those using the Internet.
The conclusion of the contract for the provision of electronic services takes place via the Online Store via the Internet. The Customer may terminate the use of electronic services at any time by leaving the Store or by deleting the Customer’s account. In this case, the contract for the provision of electronic services is terminated automatically without the need to submit additional statements by the parties.
It is not possible to use the Online Store anonymously or using a pseudonym.

CHAPTER 3. ACCOUNT.

Account registration on the Online Store’s website is free of charge and requires the following actions: The customer should complete the registration form by providing specific data and submitting statements. A link to verify the account will be sent to the Customer’s e-mail address provided by him during the account registration process. Logging in to the Account consists in providing the Customer’s login and password set by the Customer. The password is confidential and should not be shared with anyone.
The account allows the Customer to enter or modify data, place and check Orders and view Order history.
The Account electronic service is provided free of charge for an indefinite period.
The Customer may resign from the Store account at any time by sending a relevant request to the Seller by e-mail to the following e-mail address: sales@unicup.com or in writing to the Seller’s address: Unicup Sergei Maltcev Sp. z o.o. ul. Warszawska 54-62, 82-300 Elbląg, Poland.
The Newsletter service is intended to provide the Customer with the ordered information only with the prior consent of the Customer. The Newsletter Electronic Service is provided free of charge for an indefinite period. The Customer may unsubscribe from the Newsletter at any time by sending a relevant request to the Seller by e-mail to the following e-mail address: sales@unicup.com or in writing to the Seller’s address: Unicup Sergei Maltcev Sp. z o.o. ul. Warszawska 54-62, 82-300 Elbląg, Poland.

CHAPTER 4. SALES

1. Goods

All Products offered in the Store are new and have no defects.
The products are available in the following versions:

2.1. Standard products (without personalizacion);

2.2. Products made to individual Customer’s order. This applies to Products:

2.2.1. custom paper cups with wrap around print on demand label;

2.2.2. custom printed paper napkins with the Customer’s individual print;

2.2.3. plastic cups with labels printed individually by the customer.

2.2.4. paper plates with the Customer’s individual print.

A detailed description of the Goods can be found on the online Store’s website.
A warranty or after-sales services may be provided for the Goods. Detailed information in this regard can be found in the description of the Goods.
The Seller reserves the right to make changes to the form, color and/or other characteristics of the Goods.

2. Orders and their implementation

The order must be placed:

1.1. In the case of standard Products – by placing an Order in the Online Store (adding to the Basket) and confirming the Order.

1.2. In the case of Products with custom print – through the Order Creator, The customer can place for individual order.

1.2.1. Using graphic programs, prepare an artwork, graphic project, in a template and add to the configurator and add to cart. The project must be prepared in the appropriate template available on the product page.

By ordering, the Customer confirms, that he has read the Product specification on the Online Store’s website.
The Customer is obliged to carefully fill out the Form, providing all data in accordance with the facts and specifying the selected method of payment and delivery.
The Customer provides data in the Form and makes a statement regarding the acceptance of the “Policy”, processing of personal data, provision of commercial information and the privacy policy and cookies.
Orders in the Online Store can be placed 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays and holidays are processed the next business day.
By placing an Order, the Customer declares in a binding manner the will to purchase the Goods. Any additional agreements should be concluded in writing under pain of nullity.
The Seller will send the Customer an Order confirmation to the e-mail address provided by the Customer. The order is considered accepted for execution after receiving confirmation of the Order.
Lead time for order paper cups quantities from 1000 till 50000 pcs 2-4 weeks.
The Seller has the right to refuse to conclude a contract or execute an Order without giving reasons.
The Seller informs that printing method of cups is memjet;

3 Art work requirements

The Customer provides materials for the design of the Custom printed Product in Adobe Illustrator, Adobe Acrobat in curves or Adobe Photosho.
Art works must be prepared on Unicup templates available for download on the Online Store’s website https://unicup.com/art-tools/
All designs are prepared by the Seller on the basis of materials provided or agreed with the Customer.
Art work prepared by the Customer on bent cup templates in the shape of other manufacturers will not be accepted for printing.
Acceptable software and files:

CMYK (NOT RGB) digital images, Resolution 300 dpi, dimensions up to 100%. File formats pdf, jpeg, eps, ai.

The file must be created according to a template prepared in curves, sized according to the template, taking into account the place where the wrapper is glued and taking into account the logo or inscription. All objects must be in separate layers, text, logo, background.

Colors should correspond to CMYK or Pantone®. RGB colors should not be used (if a work containing RGB colors is delivered, the final printout may be inconsistent with the Customer’s expectations). Files in Pantone® colors should be converted to CMYK.

Fonts: Convert to curves/curves include all font files

4 Payments

All prices of the Goods given in the Online Store are net prices in US dollars (prices do not include taxes). The price of the Goods does not include the costs referred to in point 3 below. The price of the Goods given at the time of placing the Order by the Customer is binding for both parties.
Sales to EU countries for customers entered in the EU VAT order – sales without VAT.
Costs related to the delivery of the Goods (e.g. transport, delivery, postal services) and any other costs are borne by the Customer. The amount of these costs may depend on the choice of the Customer as to the method of delivery of the Goods. Information on the amount of these costs is provided at the stage of placing the Order.
The customer may choose the form of payment by Pay Pal or pay with VISA, MASTER CARD, AMERICAN EXPRESS payment cards adapted to online payments, i.e. cards with the CVV2 code. After placing the Order, the Customer should pay the amount due to the Store’s bank account. The Order is processed after the Customer’s payment is credited to the Online Store’s bank account;
For each Product sold, the Store issues a Invoice and delivers it to the Customer by e-mail.

5. Delivery

The product is sent to the address indicated by the Customer at the Order stage, unless the Parties agree otherwise.
The product is delivered by courier only to countries <USA, Canada, Poland, Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Lithuania, Latvia, Luxembourg, Germany, Slovakia, Great Britain, Hungary, Italy, Estonia, Finland, Spain, Sweden, Slovenia> .

Delivery is made via a courier company. Delivery time 2 working days (within the territory of the Republic of Poland), 2-5 working days depend of courier service only to countries <USA, Canada, Poland, Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Lithuania, Latvia, Luxembourg, Germany, Slovakia, Great Britain, Hungary, Italy, Estonia, Finland, Spain, Sweden, Slovenia>) from the date of shipment of the Goods.

The Seller indicates that:
Upon delivery of the Goods to the Customer or the carrier, the benefits and burdens related to the Goods and the risk of accidental loss or damage to the Goods are transferred to the Customer;
Acceptance of the shipment with the Goods by the Customer without reservations results in the expiry of claims for loss or damage in transport, unless:

2.1. the damage was stated in a protocol before accepting the shipment;

2.2. such statement was omitted due to the fault of the carrier;

2.3. the loss or damage resulted from the intentional fault or gross negligence of the carrier;

2.4. the damage, which cannot be noticed from the outside, was found by the authorized person after accepting the consignment and within 7 days demanded to determine its condition and proved that the damage occurred between accepting the consignment for transport and its release.

2.5. If it is found that the shipment with the Goods is damaged, has suffered loss or damage, the Customer should immediately (not later than within 7 days from the date of receipt of the shipment) file a complaint with the Seller. Such action will make it possible to pursue claims against the carrier.

CHAPTER 5. LIABILITY UNDER WARRANTIES

The Seller warrants that, at the time of delivery, the Products will conform to specifications and be printed in accordance with the design created in the configurator. If necessary, the Seller may make changes to the project due to technical printing conditions. Drawings, photos, illustrations can be resized or moved on the template for prepare a printing layout if necessary.
The Buyer undertakes to inspect the received products at his own expense immediately after delivery. If any of the Products supplied do not conform to the specifications or order, the Seller shall have the right to replace the Products free of charge or, at the Seller’s option, refund the purchase price of the Products to the Buyer. Seller shall have no further liability to Buyer.
Failure to provide written notice of any claim within thirty (15) days from the date of delivery and/or use of Products delivered shall constitute Buyer’s unconditional acceptance of such Products and Buyer’s waiver of all claims with respect to the quality of Products received.
In the case of personal injury caused by a defective Product, the maximum amount of damages in any case, whether resulting from breach of contract or breach of law, including negligence, shall be limited to the price paid by Buyer for the shipped Products in respect of which the damage was alleged. In no event shall Seller be liable for lost profits, loss of business, depletion of goodwill (direct or indirect), or indirect, consequential, special, exemplary or exemplary damages, even if Seller has been advised of the possibility of such damages. or losses, even if such losses or damages are otherwise obvious or reasonably foreseeable.
Buyer assumes all responsibility and releases Seller from liability for the use of a design, trademark, trade name or part thereof printed or placed on the Products at Buyer’s request.

CHAPTER 6. WITHDRAWAL FROM THE AGREEMENT

Right of withdrawal from the Agreement by the Customer for print on demand product ends when production of product has started.

CHAPTER 7. PROCEDURE FOR HANDLING COMPLAINTS

Complaints regarding Electronic Services should be sent by the Customer to the Seller’s address in writing to the following address: sales@unicup.com
The complaint should contain a detailed description of the problem, the Customer’s request and photographic documentation.
The Seller undertakes to consider the complaint within 30 days. Complaints that do not meet the requirements set out in the Regulations will not be considered. If the complaint is accepted, the Seller will take appropriate action.

CHAPTER 8.INTELLECTUAL PROPERTY

The rights to the Website and the content contained therein belong to the Seller.
The address of the website where the Store is available, as well as the content of the website www.unicup.com are subject to copyright and are protected by copyright and intellectual property law.
All logos, proper names, graphic designs, videos, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are registered trademarks and belong to the Seller, producer or distributor of the Goods. Downloading, copying, modifying, reproducing, sending or distributing any content from the www.unicup.com website without the consent of the owner is prohibited.
The Seller indicates that:
It is forbidden to use ideas (construction and pattern of cups) by Customers and any third parties;
Cups made for the purposes of the Agreement, remaining from overproduction, the Seller will use as samples or for marketing purposes (for portfolio photos). The Customer agrees to the above, and in the event of an objection, he should inform the Seller at the latest at the time of placing the Order.

CHAPTER 9. FINAL PROVISIONS

In matters not covered by the “Policy”, the relevant provisions of generally applicable law shall apply in legal relations with Customers.
The Seller reserves the right to introduce changes to the “Policy”, with the proviso that contracts concluded before the change of the “Policy” shall be governed by the version of the “Policy” in force at the time of placing the Order.
Any deviations from the “Policy” require a written form under pain of nullity.
The court competent to settle the dispute between the parties will be the court competent for the seat of the Seller.